Hot Tubs Lake Tahoe, NV | Portable Hot Tubs For Sale

By Laura Varnon, Marketing Coordinator

Hot Spring Spas of Santa Cruz has won the Santa Cruz Sentinel’s Readers Choice Award for Best Pool & Spa Dealer for 2018.

This is not the first time the award has been given to the Santa Cruz showroom. It has been awarded to them every year since 2013, making this the 6^th consecutive time the showroom has received the award.

Hot Spring Spas of Santa Cruz and San Jose, which were acquired by The Spa and Sauna Company in early 2019, have been a part of their respective communities since 1976.

The Santa Cruz Sentinel runs a yearly Readers Choice online poll. In the poll, Sentinel readers weigh in on the best of everything throughout Santa Cruz County.

One of the reasons Hot Spring Spas earned the award is because of the dedication of their many long-time team members, who are committed to providing extraordinary customer service. Despite a change in ownership, Hot Spring Spas of Santa Cruz and San Jose have maintained the same team.

“We are thrilled to have been awarded this win,” said Spa and Sauna Company Owner Scott Clark. “We take pride in carrying the highest quality hot tub brands and serving the Santa Cruz and San Jose communities. We would like to thank our team, our customers, the community, former owner Patrick Carstens and his VP Lynda Sisk, and the Santa Cruz Sentinel for this award.”

Hot Spring Spas of Santa Cruz and San Jose have received dozens of awards from manufacturers over the years.

This award is special because it is from the community we serve.

“It has been an honor and a privilege to serve the Santa Cruz and San Jose communities,” Clark said. “We look forward to continuing the legacy of excellent service, now that Hot Spring Spas of Santa Cruz and San Jose are part of The Spa and Sauna Company family.”

By Laura Varnon, Marketing Coordinator

The former owner of Hot Spring Spas of Santa Cruz and San Jose was honored earlier this month at the Hot Spring Spas annual dealer conference with a lifetime achievement award.

Patrick Carstens, who started Hot Spring Spas of Santa Cruz and San Jose in 1976, was inducted into the Hot Spring Spas Ring of Honor. The award is given to him for his lifetime of work supporting the Hot Spring Spas brand and the hot tub industry.

“We are thrilled that Patrick was recognized by Watkins Wellness for his life’s work and contribution to the Hot Spring Spas Hot Tub community,” said Scott Clark, owner of The Spa and Sauna Company, which acquired Hot Spring Spas of Santa Cruz and San Jose upon Carstens’ retirement at the beginning of 2019. “We certainly appreciate all that Patrick and his V.P. Lynda Sisk have done for Hot Spring Spas and the Santa Cruz and San Jose communities. We look forward to preserving and continuing their legacy.”

Hot Spring Spas of Santa Cruz and Hot Spring Spas of San Jose were started by Carstens and a previous partner in 1976. They were joined by Sisk in 1979. Carstens and Sisk have served the community for decades and introduced thousands of people in those communities to the hot tub lifestyle.

A few years ago, Watkins Wellness began doing something different to show special recognition to certain individuals that have committed themselves and their livelihood to our industry and brand, explained Cori Ritter, the Manager of Retail Marketing at Watkins Wellness, which manufactures Hot Spring Spas. In those instances, the individual is inducted and forever memorialized as a hero and one of the “greatest” in the franchise’s history. The award is awarded to an individual, not a company. And the recipients are inducted for a career and a lifetime of achievement and contributions to the success of the Hot Spring brand.

George Dahlheimer, of Hot Spring Spas of Dayton, Ohio, was also Inducted to the Ring of Honor this year.

Recipients of the award are evaluated on character traits, including:

• Passion
• Enthusiasm
• Competitive Spirit
• Willingness to be a Team Player

Here is the Statement from Watkins Wellness about Carstens and Sisk:

“[He’s] An ambassador of hot water wellness. He’s the real deal … a walking, talking legend, known for his passion and knowledge of our industry, and for embracing and promoting the myriad of benefits of hot tubbing.”

“He opened his doors in 1976, and became a Hot Spring Spas dealer in 1979. In fact, one of Watkins’ founders, OT Neal, originally signed him, and he’s represented our brand exclusively for 40 years, since we are now in 2019!”

“This is a person of genuine warmth and kindness. He’s also a highly celebrated leader in our network, earning three Multiple Store Productivity awards, the Scott Smith Service Excellence Award, and the Locksin Thompson Award. This is a person who is known for “doing the right thing.” An icon in our industry, this person is recognized for extensive knowledge and expertise not only on the benefits of hot tubbing, but he has extensive product knowledge. In fact, his expertise in customer service has helped Watkins throughout the years and his feedback has been invaluable. This person is also a smart leader, because of the pick he made to have [Lynda Sisk] help with marketing and sales more than 30 years ago, and he has trusted her ever since to do what she does best!”

We, at The Spa and Sauna Company, are truly grateful to Patrick and Lynda for all they have done for the Hot Spring Brand and the hot tub industry.

By Laura Varnon, Marketing Coordinator

The Spa and Sauna Co. is proud to announce that it has added two showrooms to The Spa and Sauna Family.

Hot Spring Spas of Santa Cruz and Hot Spring Spas of San Jose, both previously operated by Patrick Carstens and his V.P. Lynda Sisk, are now owned and operated by The Spa and Sauna Co., led by Company Owners Scott Clark and Shelley Ingram-Clark.

The Hot Spring Spas of Santa Cruz and San Jose showrooms have a 40-plus year history in the Santa Cruz and San Jose, California markets and are known as the industry leaders in the areas they serve. They specialize in Hot Spring Spas and Endless Pools, as well as Covana Covers for Endless Pools, and will soon add Big Green Egg Barbecues and Finnleo Saunas to the mix.

All of these products are well-known by The Spa and Sauna Company, as their Nevada showrooms have been carrying them for many years.

“We are so glad to bring Hot Spring Spas of Santa Cruz and San Jose into The Spa and Sauna Co. family,” said new owner Scott Clark. “When I first started selling hot tubs, over 30 years ago, I was working in Greater Bay Area and we started our business in San Jose, in 1990, so this has really come full circle.”

While their core products, Hot Springs Spas, Fantasy Spas and Endless Pools, will remain unchanged, Clark is excited to bring The Spa and Sauna Co. marketing and management techniques to the California-based Hot Tub showrooms.

“We are pleased to let you know that we will continue to offer the same great products, and sell and service the same great products. Best of all, the entire team at Hot Spring Spas of Santa Cruz and San Jose has been retained and is poised to grow,” said Clark.

“After 43 years of being in this incredible industry, we have realized it’s time to retire! Patrick and I will miss our wonderful staff, the many industry companions we have made and mostly our customers,” said V.P./General Manager Lynda Sisk as a farewell on their Google My Business page, just before the sale was finalized. “Thank you for making this such an enjoyable business and for all of your support. We have sold the business to another Hot Spring dealer who has been in the industry since 1990 and will continue to provide you with the quality service and products you have come to expect. Happy Hot tubbing!”

The Spa and Sauna Company now includes 5 showrooms, each offering a unique shopping experience:

The Spa and Sauna Shop – located at 250 E. Glendale Ave., Sparks, NV

The Spa and Billiards Shop – located at 9748 S. Virginia St., Ste. C-D, Reno, NV

Reno Hot Spring Spas – located at 6815 Sierra Center Parkway, Reno, NV

Hot Spring Spas of Santa Cruz – located at 707 River St., Santa Cruz, CA

Hot Spring Spas of San Jose – located 1002 S De Anza Blvd., San Jose, CA

Please join us in welcoming these long-time California showrooms to The Spa and Sauna Company family of showrooms!